Terms of Service

Last Updated: June 1, 2026

These Terms of Service ("Terms") govern your use of the website operated by Copperleaf Landscaping & Design ("Copperleaf," "we," "us," or "our"), and your request for or use of our landscaping services. We operate in Middlesex County and the Greater Lowell area of Massachusetts. Please read these Terms carefully.

1. Agreement to These Terms

By visiting our website, requesting a quote, booking an assessment, or using our services, you agree to these Terms. If you do not agree, please do not use our website or services.

2. About our services

Copperleaf provides landscaping services that may include yard maintenance, softscaping, and hardscaping. The exact services we provide for you will be described in your quote and in any written service agreement between you and us. Descriptions on our website are general and are for information only. They are not a promise that a specific service is available for your property.

3. Using Our website

You agree to use our website only for lawful purposes. You agree not to:

Use the website in any way that breaks the law or harms others

Try to gain unauthorized access to our systems or interfere with how the website works

Copy, scrape, or reuse our content without our written permission

Submit false information through our forms or messages

4. Quotes, Estimates, and On-Site Assessments

Any prices, quotes, or estimates we provide before we visit your property are preliminary only. They are based on the information you give us and may change once we see your property in person. A quote or estimate is not a contract and does not guarantee a final price. The final price and scope of work will be set out in a written service agreement after an on-site assessment.

5. Booking Appointments and Our AI Assistant

You can request an appointment through our website, by phone, or by text. When you call, you may be helped by an automated AI voice assistant, and your call may be recorded, as explained in our Privacy Policy. Booking a requested time is not confirmed until we confirm it with you. We may need to reschedule due to weather, staffing, or other reasons, and we will do our best to give you notice if that happens.

6. Service Agreements and the Work We Perform

The actual landscaping work we perform for you is governed by a separate written service agreement, quote, or invoice that describes the scope, price, materials, and timeline. If anything in that written agreement conflicts with these Terms, the written service agreement controls for that project. Any changes to the agreed scope of work ("change orders") must be agreed by both of us, and may change the price and timeline.

7. Pricing and Payment

Payment terms, deposits, and due dates will be set out in your written service agreement or invoice. Unless your agreement says otherwise:

Payment is due as stated on your invoice or agreement.

We may require a deposit before work begins.

Late or unpaid balances may be subject to a late fee or interest, and we may pause or stop work until payment is received.

You are responsible for any reasonable costs we incur to collect a past-due balance, where the law allows.

8. Scheduling, Cancellations, and Weather

If you need to cancel or reschedule, please give us as much notice as possible. We may charge a cancellation or rescheduling fee if you cancel with short notice, as described in your service agreement. Because landscaping work depends on the weather and ground conditions, we may need to delay or reschedule work, and we are not responsible for delays caused by weather, ground conditions, or other events outside our reasonable control.

9. Your Responsibilities as a Property Owner

To keep everyone safe and the work on schedule, you agree to:

Make sure you own the property or have permission to authorize work on it, and that you have the authority to enter into a service agreement.

Give us safe and reasonable access to the work area.

Tell us in advance about anything buried or hidden on your property, such as private utility lines, irrigation systems, septic systems, invisible pet fences, sprinkler heads, wiring, and pipes. We will arrange for public utilities to be marked through Dig Safe (call 811) where required by law, but we cannot locate private lines that you have not told us about.

Secure pets and let us know about any hazards on the property.

Obtain any permits or homeowner association approvals that are your responsibility, unless your written agreement says we will handle them.

Mark or confirm your property lines if there is any doubt about where they are.

We are not responsible for damage to private underground lines, structures, or features that were not marked or that we were not told about in advance.

10. Plants, Materials, and Workmanship

Living plants, sod, and other natural materials need proper ongoing care and the right conditions to survive, and their health depends on factors outside our control such as weather, watering, soil, pests, and how the property is maintained after we finish. Any warranty on plants, materials, or workmanship will be described in your written service agreement. Unless your written agreement clearly states a warranty, our work and materials are provided without a guarantee that plants will survive or that results will be permanent.

11. Photographs and Marketing

We may take photographs or video of the work we perform, including before, during, and after the project, and use them to promote our business on our website, social media, and other marketing. These images will focus on the landscaping work and will not include your name, address, or other identifying details unless you give us permission. If you do not want photographs of your project used in our marketing, please tell us in writing before the work begins.

12. Text Messages and Communications

By giving us your contact details, you agree that we may contact you by phone, text, and email about your requests, appointments, and projects, and (if you opt in) for review requests and updates. You can opt out of text messages by replying STOP. Please see our Privacy Policy for full details.

13. Our Content and Trademarks

All content on our website, including text, images, logos, the Copperleaf name, designs, and layout, belongs to us or our licensors and is protected by law. You may not copy, reproduce, or use our content or branding without our written permission.

14. Disclaimers

Our website is provided "as is" and "as available." We do not promise that the website will always be available, error-free, or free of viruses or other harmful components. To the fullest extent allowed by law, we disclaim all warranties about the website that are not stated in these Terms. Warranties about the landscaping work we perform are limited to what is written in your service agreement.

15. Limitation of Liability

To the fullest extent allowed by Massachusetts law, Copperleaf and its owner, employees, and contractors will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services. Where liability cannot be excluded, our total liability to you will not exceed the amount you paid us for the specific service that gave rise to the claim. Nothing in these Terms limits any liability that cannot legally be limited.

16. Indemnification

You agree to defend and hold harmless Copperleaf and its owner, employees, and contractors from claims, losses, and costs that arise from your breach of these Terms, your misuse of our website, or your failure to meet your responsibilities described in Section 9, to the extent allowed by law.

17. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws rules. Any dispute relating to these Terms or our services will be handled in the state or federal courts located in Massachusetts, and you agree to that jurisdiction.

18. If Part of These Terms Cannot Be Enforced

If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms will still apply. Our failure to enforce any part of these Terms is not a waiver of our right to enforce it later.

19. Changes to These Terms

We may update these Terms from time to time. When we do, we will change the "Last updated" date at the top of this page. Your continued use of our website or services after a change means you accept the updated Terms.

Frequently Asked Questions

Is the estimate really free?

Yes, completely free and zero pressure. We'll come take a look at your property, talk through what you're looking for, and give you a clear number before any work begins.

Do I have to sign a contract?

Not at all. We operate on flexible scheduling with no long-term commitments required. Book what you need, when you need it.

What towns do you serve?

We primarily serve Lowell, Dracut, Chelmsford, Tewksbury, and Billerica. If you're outside of this area, just give us a call, and we'll let you know if we can help.

What months do you operate?

We run from early spring through late fall, typically April through November. We time our seasonal clean-ups to line up with New England's schedule so your yard is ready when the weather is.

Do I need to be home when your crew comes?

No. As long as we can access the areas we're working on, you don't need to be there. Many of our customers are at work while we handle everything.

How far in advance do I need to book?

It varies by time of year. Spring is our busiest season, so earlier is better.

Can I book just a one-time clean-up, or do I have to commit to regular visits?

One-time jobs are totally fine. We do plenty of single-visit clean-ups, seasonal jobs, and one-off hardscaping or softscaping projects with no expectation of ongoing service.

What's the difference between softscaping and hardscaping?

Softscaping covers the living elements like plants, sod, flower beds, trees, and shrubs. Hardscaping covers the built elements like patios, walkways, retaining walls, and stonework. Most full-yard transformations involve both.

How do I get started?

Just call us at (555) 555-5555. We'll set up a free estimate visit, walk your property with you, and put together a plan that fits your goals.

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