Privacy Policy

Last Updated: June 1, 2026

This Privacy Policy explains how Copperleaf Landscaping & Design ("Copperleaf," "we," "us," or "our") collects, uses, and protects your information when you visit our website, call our phone line, send us a text message, or request our landscaping services. We operate in Middlesex County and the Greater Lowell area of Massachusetts.

By using our website or contacting us, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

1. Information We Collect

Information you give us directly

When you fill out a form, request a quote, book an assessment, call us, or text us, we may collect:

Your name

Your phone number

Your email address

Your property or mailing address

Details about the services you are interested in and the condition of your property

Any other information you choose to share with us in a message, form, call, or text

Information we collect automatically

When you visit our website, we and our service providers may automatically collect technical information such as your IP address, browser type, device type, the pages you view, the links you click, and how long you stay on each page. This is collected through cookies and similar technologies, described in Section 7 below.

Phone calls and our AI voice assistant

When you call us, your call may be answered by an automated AI voice assistant named "Maya" rather than a live person. Maya can answer questions about our services and help you book an on-site assessment. Calls may be recorded and transcribed so that we can schedule appointments, follow up with you, keep accurate records, and improve our service. Please see Section 6 for more detail about call recording and your consent.

Text messages

If you provide your phone number, we may send you text messages about your appointments, quotes, follow-ups, and (if you agree) review requests. We collect the content of messages you send us and the phone number you message us from. See Section 5 for our full text messaging terms.

2. How We Use Your Information

We use the information we collect to:

Respond to your questions and requests

Provide quotes and schedule on-site assessments

Perform and manage the landscaping services you request

Communicate with you about your appointments, projects, and account by phone, text, or email

Send you review requests and service follow-ups, where permitted

Operate, maintain, and improve our website and customer service

Keep records, process payments, and run our business

Comply with the law and protect our legal rights

We do not sell your personal information.

3. How We Share Your Information

We do not sell or rent your personal information. We may share it only in these limited situations:

With trusted service providers who help us run our business, such as our website and customer relationship platform, our phone and text messaging providers, our AI voice assistant provider, our scheduling tools, and our analytics providers. These providers may only use your information to perform services for us.

To comply with the law or respond to a valid legal request, court order, or government inquiry.

To protect our rights, safety, property, or that of our customers or others, and to enforce our agreements.

In connection with a business transfer, such as if our business is sold, merged, or reorganized.

4. Text Messaging Terms and Consent

By giving us your phone number, you agree that we may contact you by text message about your service requests, appointments, quotes, and follow-ups. If you opt in to marketing or review request messages, you agree to receive those as well.

Message frequency varies depending on your activity with us.

Message and data rates may apply, depending on your mobile carrier and plan.

You can opt out at any time by replying STOP to any text message. After you reply STOP, we will stop sending you non-essential text messages.

You can reply HELP for help, or contact us using the details in Section 12.

Carriers are not liable for delayed or undelivered messages.

We will not share your phone number or text messaging consent with third parties for their own marketing purposes.

5. Call Recording and AI Assistant Disclosure

Massachusetts law requires the consent of all parties before a phone call is recorded. When you call us, you may be told at the start of the call that the call may be recorded and that you may be speaking with an automated AI assistant. By continuing the call after that notice, you consent to the call being recorded and handled by our AI assistant. If you do not wish to be recorded or to speak with an automated assistant, please tell us, hang up, or contact us by email or our website form instead.

We use recordings and transcripts only to book and manage appointments, follow up with you, keep accurate records, train and improve our assistant, and run our business.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to make the site work, remember your preferences, understand how visitors use the site, and improve performance. You can usually control cookies through your browser settings. If you block cookies, some parts of the website may not work properly.

7. How Long We Keep Your Information

We keep your information for as long as we need it to provide our services, communicate with you, keep business and tax records, and comply with the law. When we no longer need it, we take reasonable steps to delete it or remove information that identifies you.

8. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmitting or storing data is completely secure, so we cannot guarantee absolute security. You share information with us at your own risk.

9. Your Privacy Choices

You can:

Ask us what personal information we hold about you

Ask us to correct or update your information

Ask us to delete your information, where we are able to

Opt out of text messages by replying STOP

Opt out of marketing emails by using the unsubscribe link or contacting us

To make any of these requests, contact us using the details in Section 12. We may need to verify your identity before acting on your request, and some information may need to be kept for legal or business reasons.

10. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us their information, please contact us and we will delete it.

11. Other Websites

Our website may link to other websites that we do not control. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Your continued use of our website or services after a change means you accept the updated policy.

Frequently Asked Questions

Is the estimate really free?

Yes, completely free and zero pressure. We'll come take a look at your property, talk through what you're looking for, and give you a clear number before any work begins.

Do I have to sign a contract?

Not at all. We operate on flexible scheduling with no long-term commitments required. Book what you need, when you need it.

What towns do you serve?

We primarily serve Lowell, Dracut, Chelmsford, Tewksbury, and Billerica. If you're outside of this area, just give us a call, and we'll let you know if we can help.

What months do you operate?

We run from early spring through late fall, typically April through November. We time our seasonal clean-ups to line up with New England's schedule so your yard is ready when the weather is.

Do I need to be home when your crew comes?

No. As long as we can access the areas we're working on, you don't need to be there. Many of our customers are at work while we handle everything.

How far in advance do I need to book?

It varies by time of year. Spring is our busiest season, so earlier is better.

Can I book just a one-time clean-up, or do I have to commit to regular visits?

One-time jobs are totally fine. We do plenty of single-visit clean-ups, seasonal jobs, and one-off hardscaping or softscaping projects with no expectation of ongoing service.

What's the difference between softscaping and hardscaping?

Softscaping covers the living elements like plants, sod, flower beds, trees, and shrubs. Hardscaping covers the built elements like patios, walkways, retaining walls, and stonework. Most full-yard transformations involve both.

How do I get started?

Just call us at (555) 555-5555. We'll set up a free estimate visit, walk your property with you, and put together a plan that fits your goals.

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